Support
Send us a diagnostic log
If we ask for a log, here is how to make one. It records what's on screen, not the text you type.
The easy way, inside TypeSeer
You don't need the Terminal. In the TypeSeer menu, choose Troubleshooting & Support, then Record a Diagnostic.
- Click Record a Diagnostic.
- Go to the app with the problem and make it happen.
- Come back and click I've Reproduced It.
- The log is attached to a message. Add anything that helps, then send.
Recording turns itself off after ten minutes, so it is never left running.
The manual way
If you would rather do it by hand, use the Terminal.
- Turn logging on. Open Terminal (Applications → Utilities → Terminal), paste this, and press Return:
defaults write com.nimbus.app debugLogging -bool YES - Quit and reopen TypeSeer from its menu-bar icon. This step is needed for the change to take effect.
- Reproduce the problem. Go to the app where it happens and type as you normally would.
- Find the log. Paste this to open the folder in Finder, then attach typeseer.log to your reply:
open ~/Library/Application\ Support/TypeSeer - Turn logging off, then quit and reopen TypeSeer once more:
defaults write com.nimbus.app debugLogging -bool NO