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Talk to a human
Questions, feedback, bug reports, licensing and billing all go to the same inbox, and all get read.
Email us
The fastest way to reach us. We read everything, and your feedback in particular directly shapes what gets improved next.
[email protected]Reporting a bug? This helps a lot
- Which app you were typing in (Mail, Slack, a specific website…)
- What you were typing when something looked off. Roughly is fine
- What went wrong : the suggestion appeared in the wrong place, didn’t appear, or went in wrong
Grey text landing in the wrong place in a specific app is especially useful to hear about. TypeSeer works out the cursor position differently in each app, so per-app reports are exactly how those get fixed.
If we ask for a log, here is how to send one.
Good feedback gets rewarded
If you email genuine testing feedback, whether a bug, a misplaced suggestion, a rough edge or a smart idea, and it results in a change to TypeSeer, you’ll receive a one-time discount on your next license purchase. We’ll send the discount with our reply once the change lands. One discount per person, and it applies to whichever purchase you make next.
Trouble with a license or a payment?
Email us from the address you bought with and we’ll sort it: a key that won’t activate, a Mac you need to free up, a subscription you want moved between monthly and annual, or a receipt you need a copy of. Prices and plans are on the Pricing page.